Privacy Policy

Privacy Policy – Royal Masale™

Effective Date: 28/08/2025

At Royal Masale Foods Pvt. Ltd., we respect your trust. Protecting your privacy is our highest responsibility. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with us through our website www.royalmasale.com, social media platforms, or offline channels.

We follow the highest standards of Indian (IT Act 2000, Consumer Protection Act, FSSAI regulations, GST Act) and global best practices (GDPR, CCPA, ISO 22000) to ensure your data remains secure.

1. What Information We Collect

We may collect the following information when you shop, register, or interact with Royal Masale™:

• Personal Information: Name, email address, phone number, billing and shipping address
• Order Information: Order history, invoices, and product preferences
• Payment Information: Processed securely via third-party gateways (Razorpay, PayU, Cashfree). We never store your card/banking details.
• Technical Information: IP address, browser type, device details, cookies, analytics data
• Optional Information: Reviews, feedback, recipe contributions, survey participation

2. How We Use Your Information

Your data is used strictly for legitimate purposes:

• To process and deliver your orders quickly and safely
• To communicate with you about orders, shipping, and offers
• To personalize your shopping experience with product recommendations
• To send newsletters, discounts, and festival offers (only if you opt in)
• To improve our website using browsing data and analytics
• To comply with laws (FSSAI, GST, ISO, consumer protection regulations)
• To prevent fraud and enhance security of online transactions

3. When We Share Information

We never sell or rent your data. We share it only with trusted partners:

• Logistics Partners (Shiprocket, Delhivery, Pickrr) → To deliver your orders
• Payment Gateways (Razorpay, PayU, Cashfree) → To process transactions securely
• Marketing Platforms (Facebook, Instagram, Google Ads) → Only with your consent for promotional campaigns
• Legal Authorities → If required under law, for tax, GST, or fraud prevention

4. Data Security Practices

We implement world-class data protection measures:

• SSL Encryption → Every transaction is encrypted for safety
• Secure Servers → Customer data stored in encrypted databases
• Access Control → Only authorized employees can view sensitive data
• Regular Audits → Our systems are checked for compliance and security
• Fraud Detection → Real-time monitoring to prevent unauthorized use

5. Cookies & Digital Tracking

We use cookies to:

• Keep your cart, wishlist, and session active
• Provide personalized recommendations
• Track website performance & analytics
• Measure effectiveness of our ads
• You may disable cookies in your browser, but some site features may not function correctly.

6. Your Rights

As a Royal Masale™ customer, you have the right to:

• Access → Request a copy of the personal data we hold
• Update incorrect or outdated details
• Ask us to erase your data (subject to GST/FSSAI record laws)
• Opt-out → Unsubscribe from promotional messages anytime
• Request your data in exportable format (GDPR-compliant for EU customers)

7. Data Retention Policy

• Customer orders & invoices are retained as long as required by Indian tax & GST laws.
• Marketing data (email/WhatsApp campaigns) is retained only until you unsubscribe.
• Non-essential personal data is deleted when no longer needed.

8. Children’s Privacy

Royal Masale does not knowingly collect data from children under 13 years of age. If such data is mistakenly collected, we will delete it immediately upon request.

9. Policy Updates

This Privacy Policy may be updated occasionally to reflect changes in regulations or business practices. Updates will be posted on this page with a new Effective Date, and for major changes, we will notify customers by email.

10. Governing Law

This Privacy Policy is governed by:

• Indian Laws → Information Technology Act 2000, FSSAI Regulations, GST Act, Consumer Protection Act
• Global Standards → GDPR (European Union), CCPA (California), ISO 22000 Food Safety Standards

11. Contact Us

For questions or concerns about privacy, please contact:

• 📞 +91 97685 38853
• ✉️ royalmasaleindia@gmail.com
• 📍 Royal Masale Foods Pvt. Ltd., Kalwa, Thane – 400605, Maharashtra, India