Exchange Policy

Exchange Policy – Royal Masale™

At Royal Masale™, we want every customer to be happy with their order. If something goes wrong, we make it easy to exchange your product.

When Can You Exchange a Product?

You can request an exchange if:

• You received the wrong product instead of what you ordered
• You received a damaged or defective product
• The product was expired at delivery
• The packet was broken, tampered, or leaking

When Exchange is Not Allowed

We cannot process an exchange if:

• The product has been opened, used, or partly consumed
• The packaging/labels are missing or damaged
• The request is made after 7 days of delivery
• The exchange request is only for personal taste preference (since spice taste can differ by recipe)

How to Request an Exchange

1. Contact us within 7 days of receiving the order:

• 📞 Call: +91 97685 38853
• ✉️ Email: royalmasaleindia@gmail.com

2. Share your order number and photos of the product.

3. Our team will confirm and arrange for the product exchange.

4. A reverse pickup will be scheduled, or you may be guided to return it yourself.

Exchange Process

• Once we receive and verify the returned item, we will send you the replacement product.
• Exchanges are usually completed within 7–10 business days.
• If the replacement item is not available, you will be offered an alternate product or refund.

Important Notes

• Always check the parcel when it arrives. If it looks damaged or tampered, please do not accept it and inform us immediately.
• Products must be exchanged in the same packaging with labels intact.
• Only genuine issues will be considered for exchange.

Our Promise

At Royal Masale™, we believe in trust and customer happiness. We ensure every exchange request is handled with care, speed, and fairness.

This Exchange Policy is professional, customer-friendly, and easy to understand — exactly like other leading spice brands but with more clarity.